Scenario based learning, makes performance data relevant
This Rise scenario-based learning made Key Performance Indicator (KPI) data relevant to customer service agents. Along with story, custom cinemegraphs were created to keep the learner engaged, the story alive and the content easy to scale. Click image to see the course.
The 20K Why Webinar
Developed and Co-hosted an Artificial Intelligence (for sales) webinar series resulting in increased order size by 10.69% and on average increased revenue by 27.96% in the immediate days following each session. The Hook in this training was the title. It drove engagement and results.
Story Makes
Learning Sticky
This Rise training used story to make (KPIs) and Software processes meaningful in a human-centered way. It yielded a 9% increased Delivery Success Rate on a global scale. Click image to view the course.
Dealing With a Difficult Customer
People have many layers and customer support representatives see them all. Check out this Articulate Rise course with Vyond animations to gain an understanding of Difficult Customer Conversations.
Click image to preview file.
Click here to see my process.
Task-Based Virtual Learning Environment
This Storyline course is a 360 degree learning environment proof of concept. It explores a task-based activity in a multi-step process tracked by xAPI. Virtual environmental learning reduces training costs by reducing production disruption. Click image to see the proof of concept.